Returns and Refund Policy

MFI offers free and easy returns within 15-30 days after delivery!

How to Return

a. Check the following before initiating a return. To avoid rejection of returns, please check that your return item(s) matches the following conditions:

 - Return Coverage. The return coverage is specified on the product details.
 - Return Reasons. The following are valid reasons for returning an item:
   - Damaged/Faulty (For electronics and gadgets only)
   - Expired product
   - Does not match the description or pictures
   - Received wrong product
   - Counterfeit product
   - Missing item (If your order is tagged as delivered but you haven’t received it or the item is missing in the package you received, you can request a refund)

Note: Please do not forget to state your correct return reason and include additional details, if deemed necessary, for a faster and more accurate evaluation of the request. Please also note that returns may be rejected when the request is non-compliant with the policy.

b. Contact Us. For returns, you may file and send a Returns Claim Authorization through this email.

c. Choose one of the following return options:
c.1 Exchange for a different size, color
      - Exchange Eligibility
      - Exchanges are only available for different sizes and/or colors of the same style. We are unable to accommodate exchange requests for different products.
     - Please note that due to partnership restrictions, some items Sold by Merchants as well as those in the Non-Exchangeable and Non-Refundable Items are not available for exchange, unless stated otherwise.
    - If your exchange item is unavailable or out of stock, we will proceed to refund you fully in-store credit.

c.2 Refund via MFI in-store credits
   - You can ask for your refund in the form of MFI in-store credit, which can be issued immediately. Just be aware that MFI in-store credit won't erase the purchase amount from your chosen payment method and you'll still be charged for your initial purchase.

Non-Exchangeable and Non-Refundable Items

 Please note that due to final clearance, hygiene concerns, and suppliers' requests, certain items are non-exchangeable, non-returnable, and non-refundable.
  - Products that are classified as hazardous materials or use flammable liquids or gases;
  - Products that have been used or damaged by you; 
  - Any consumable product which has been used or installed;
  - Products with tampered or missing serial numbers; or
  - Products that fall under specific categories, including clothing, beauty products, personal care, gift cards.